Introduction
Welcome to Cocoon E-Learn. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Cocoon E-Learn collects, uses, stores, and protects information when you visit cocoonelearn.com, register for our courses, submit an enquiry, book a trial class, use our learning services, or otherwise interact with our website.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone or WhatsApp number
- Student name and age where required for educational services
- Course or programme interests
- Admission or registration information
- Messages submitted through our contact forms
- Information submitted when booking a trial class or assessment
- Account information when accessing our learning platform
- Transaction or purchase-related information
We may also automatically receive certain technical information when you visit our website, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.
How We Use Your Information
Cocoon E-Learn may use the information collected through our website to:
- Respond to enquiries and support requests
- Register students for courses and programmes
- Arrange free trial classes or assessments
- Deliver online educational services
- Manage student accounts and course access
- Communicate class schedules, updates, and important notices
- Process purchases and registrations
- Improve our website, courses, and services
- Understand how visitors interact with our website
- Send educational or promotional communications where permitted
- Detect fraud, misuse, or security issues
- Meet applicable legal and administrative requirements
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, and improve the overall visitor experience.
We may also use analytics or advertising technologies provided by third-party platforms.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How We Share Your Information
We may share limited personal information with trusted service providers when necessary to operate our website and provide our services.
These may include providers that assist us with:
- Website hosting
- Email communication
- Learning management systems
- Analytics
- Online forms
- Advertising
- Payment processing
- Website security and technical support
These service providers may only process information as required to provide their respective services.
We may also disclose information where required by law or when reasonably necessary to protect our legal rights, users, website, or services.
Payments and Third-Party Services
Where purchases or payments are available through Cocoon E-Learn websites or related online stores, transactions may be processed through independent third-party payment providers.
Payment providers may collect information necessary to complete your transaction according to their own privacy policies and security practices.
Cocoon E-Learn does not intentionally store complete credit or debit card details on its website when payments are processed by an external payment provider.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and educational records, meet legal obligations, resolve disputes, and enforce agreements.
Different categories of information may therefore be retained for different periods.
Children’s Privacy
Cocoon E-Learn provides educational services that may be used by children and young learners.
Where information about a child is required for enrolment, classes, assessments, or educational support, we expect that such information is submitted by or with the knowledge and permission of a parent or legal guardian where appropriate.
We aim to collect only the information reasonably required to provide educational services.
Parents or guardians may contact us regarding personal information associated with their child.
Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights relating to your personal information, including the ability to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of certain personal information
- Restriction of certain processing
- Withdrawal from marketing communications
To submit a privacy-related request, contact us at hello@cocoonelearn.com.
We may need to verify your identity before completing certain requests.
Marketing Communications
If you receive promotional emails or messages from Cocoon E-Learn, you may ask us to stop sending marketing communications at any time.
You may still receive essential communications relating to an active course, transaction, student account, or service.
Third-Party Links
Our website may contain links to external websites or services.
Cocoon E-Learn is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of external services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, or legal requirements.
When significant changes are made, the updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or the way Cocoon E-Learn handles personal information, please contact us:
Cocoon E-Learn
Website: cocoonelearn.com
Email: hello@cocoonelearn.com
Phone / WhatsApp: +92 314 4154482